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HELPDESK
Important Announcements
Description
Please check the Knowledge Base for new items available.
The Frequently Asked Questions Manual is available for viewing in the Knowledge Base.
There is a blackout in the Northwest region of the country. Subscribers in that area will not have service until further notice.
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High Priority Active Issues
Description
Status
Priority
Time Reported
Product
Due Date
Assigned To
Monitor does not power up
Active
High
4/25/2005
Product B
4/25/2005
Samantha Smith
Monitor Power failure
Active
High
4/25/2005
Product C
4/25/2005
Simon Pearson
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All Issues
Description
Category : Equipment Issue
(3)
Monitor does not power up
Monitor not responding correctly on command prompt.
How to restart the monitor?
Category : Other
(1)
Field Technician left unused monitors
Category : Outage
(1)
Monitor Power failure
Category : Poor Quality
(1)
Monitor handle cracked
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Discussion
Subject
Remote Control Manual
Can anyone tell me where I can find the remote control manual?
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Type of Issues Encountered
1. What are the most frequent types of issues helpdesk technicians encounter on a weekly basis?
Bug
0 (0%)
Question
1 (50%)
Technical Failure
1 (50%)
Other
0 (0%)
Total: 2
Knowledge Base
Type
Name
Product1_FAQ
Product1_InstructionManual
Product2_InstructionManual
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Most Encountered Issues
Description
Monitor does not power up
How to restart the monitor?
Monitor Power failure
Monitor handle cracked
Field Technician left unused monitors
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Helpdesk Contacts
Job Title
E-mail Address
Supervisor
bradley@southridgevideo.com
Senior Helpdesk Consultant
doris@southridgevideo.com
District Manager
jeff@southridgevideo.com
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Links
Work Essentials
Windows SharePoint Services Information
Windows SharePoint Services Demo
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