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Important Announcements
Title
New Document for Resolutions available
Please check the Knowledge Base for new items available.
Frequently Asked Questions available
The Frequently Asked Questions Manual is available for viewing in the Knowledge Base.
Blackout in Northwest region
There is a blackout in the Northwest region of the country. Subscribers in that area will not have service until further notice.
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High Priority Active Issues
Description
Time Reported
Product
Due Date
Assigned To
Region
Monitor does not power up
4/25/2005
Product B
4/25/2005
Samantha Smith
Northwest
Monitor Power failure
4/25/2005
Product C
4/25/2005
Simon Pearson
Southwest
Antivirus software slowing down pc
9/22/2005
Product C
9/23/2005
Samantha Smith
Southeast
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All Issues
Description
Category : Equipment Issue
(4)
Monitor does not power up
Monitor not responding correctly on command prompt.
How to restart the monitor?
Antivirus software slowing down pc
Category : Other
(1)
Field Technician left unused monitors
Category : Outage
(1)
Monitor Power failure
Category : Poor Quality
(1)
Monitor handle cracked
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Discussion
Subject
Remote Control Manual
Can anyone tell me where I can find the remote control manual?
Antivirus Problems
Seems be slowing down the computer. Anybody seen this before?
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Type of Issues Encountered
1. What are the most frequent types of issues helpdesk technicians encounter on a weekly basis?
Bug
0 (0%)
Question
1 (50%)
Technical Failure
1 (50%)
Other
0 (0%)
Total: 2
Knowledge Base
Type
Name
Product1_FAQ
Product1_InstructionManual
Product2_InstructionManual
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Most Encountered Issues
Description
Antivirus software slowing down pc
Monitor does not power up
How to restart the monitor?
Monitor Power failure
Monitor handle cracked
Field Technician left unused monitors
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Helpdesk Contacts
Job Title
E-mail Address
Supervisor
bradley@southridgevideo.com
Senior Helpdesk Consultant
doris@southridgevideo.com
District Manager
jeff@southridgevideo.com
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Links
Work Essentials
Windows SharePoint Services Information
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